Managed IT services for Texas businesses
Give your team a place to turn for IT help.
When employees need support, you should not have to become the help desk. Hudson MSP can handle day-to-day IT for your business, with a plan that makes the work, costs and responsibilities clear.
What would Hudson handle?
Your agreement identifies the users, systems and work we support. These are the areas we discuss when building your plan.
Help for employees
Support with sign-ins, computers, applications and everyday problems. We define how staff request help and how issues are escalated.
Accounts and Microsoft 365
Administration for covered accounts, permissions and collaboration tools, including employee onboarding and offboarding.
Device maintenance
Monitoring, Windows patching and equipment records help keep supported devices maintained and replacements easier to plan.
Security appropriate to your plan
Choose the level of device protection, monitoring and security support your business needs. Advanced services vary by plan.
Backup and recovery responsibilities
Where included, agree on backup oversight, protected systems and recovery work. We identify what is covered and which services or storage cost extra.
Planning and vendor coordination
Plans can include vendor follow-up and technology reviews, helping you prepare for renewals, replacements and improvements.
What should a technology review help you decide?
Use a decision record to connect a recurring problem with a proposed action: issue, business impact, options, estimated cost, approver and next review date.
When laptops fail repeatedly, compare repair and replacement costs, obtain a quote, assign an approver and record the decision. Your agreement sets the review scope and schedule.
Choose a starting point for your budget.
Published rates are per covered user, per month. There is no fixed monthly minimum. Your final proposal reflects the systems and support responsibilities involved.
Essential — from $94
Business-hours help desk, routine monitoring, Windows patching, basic endpoint security, inventory and Microsoft 365 administration.
Complete — from $124
Add broader security, backup oversight, network monitoring, vendor management and technology reviews. On-site support is limited to the agreed scope.
Secure — from $154
Add deeper security monitoring, identity controls, awareness training and incident-response planning for organizations with greater security needs.
Microsoft 365 licenses, cloud usage, backup storage, hardware and other third-party costs may be separate. Migrations, major upgrades and remediation can require a project quote.
Compare full plan details and onboarding costsPublished Round Rock project
What a managed IT takeover involved for one dental practice
A 34-person dental practice serving Round Rock, Hutto and Georgetown needed control of its IT accounts, device maintenance and recovery process. Hudson's published project record describes recovering administration, preserving files before removing stale access, enrolling 61 devices for monitoring and patching, enabling MFA and replacing an untested USB-backup arrangement.
The handover included evidence the practice could review
- Device records showing what had been brought under management.
- A full patient-database restore check, rather than relying only on backup-job status.
- Risk and vendor documentation, plus runbooks for ongoing operations.
The public record reports that all 61 devices were managed after 90 days, MFA coverage reached 100%, and a full restore took 38 minutes. These are reported results for this project, not a promised outcome or recovery time for another organization.
For your own handover, agree on the covered users and systems, authorized access, unresolved issues and the records you expect to receive. Keep backup and restore responsibilities explicit, especially when an application vendor is also involved.
Source: Hudson MSP's published completed-work map, “Managed IT takeover and HIPAA hardening — Round Rock.” Client identity and exact addresses are withheld. Technical safeguards and documentation do not by themselves establish HIPAA compliance.
What customers say about Hudson MSP
“They are professional, easy to work with, and very good at explaining technology in a way that makes sense.”
Google review excerpt · Read on Google
“Their helpdesk team responded incredibly fast, resolved issues efficiently, and kept communication clear throughout the process.”
Google review excerpt · Read on Google
Selected excerpts from customer reviews. Each describes that customer’s experience.
What stays with your business?
You still decide what the business needs and which changes to approve. We need a business contact who can confirm priorities, authorize purchases and access, and tell us about staffing or office changes.
We also agree on who handles specialist applications, vendor contracts and recovery decisions. Those responsibilities should be written down before support begins.
How do we get started?
Talk through the situation
Tell us your approximate user count, locations, current support arrangement and what needs to improve. You do not need a finished IT inventory for the first conversation.
Agree on the work and price
Review the systems involved, support hours, security and backup needs, exclusions and separately priced work. Decide whether the proposal fits before committing.
Plan the handover
If you are changing providers, coordinate authorized access, records, tools and support instructions. Agree on timing around your existing commitments and business priorities.
Start support and review priorities
Show staff how to get help. Keep records current and address the improvements and review schedule included in your plan.
Before you decide.
Can you help us move from our current provider?
Is after-hours or on-site support included?
Is onboarding included?
Tell us what you need from your IT support.
Whether you are hiring your first provider or considering a change, start with the problems you want to solve. We will discuss the options and what would be needed for a proposal.
We support businesses in Georgetown and across Austin Metro, North Dallas and San Antonio Metro. Confirm remote coverage and any on-site work in your proposal.