Austin managed IT services
Managed IT Services & Business IT Support in Austin
Hudson MSP provides managed IT services for small and midsize businesses in Austin, Texas. We support employees, Microsoft 365, cybersecurity, networks, backups and devices. Use Hudson as your outsourced IT department or add support to your internal team. Local on-site help is available when needed.
- Austin office and local support capability
- Remote and on-site IT support
- Managed, co-managed and project-based needs
Talk with our Austin office · (512) 212-4893
Our Austin and Georgetown offices support Central Texas businesses. We confirm remote and on-site coverage for your locations. Austin: 1616 Ullrich Ave, Austin, TX 78756. Visits by appointment only.
Support hours, remote and on-site work, travel, availability and any separate costs are defined in the agreed scope. Existing customer? Open the Help Desk.
Austin managed IT services
IT Services Available to Austin Businesses
User support, Microsoft 365, cybersecurity, networks, backups and devices overlap constantly. Hudson MSP helps Austin businesses manage those relationships through one clearer support model.
Managed IT Services
Ongoing technology support, administration, documentation, vendor coordination and planning.
Explore managed IT 02Small Business IT Support
Help for users, devices, applications, accounts, printers, access requests and recurring technology problems.
Explore IT support 03Cybersecurity
Endpoint protection, MFA, identity, email security, access controls and security-aware IT operations.
Explore cybersecurity 04Microsoft 365 Administration
Exchange Online, Teams, SharePoint, OneDrive, identity, licensing, permissions and cloud administration.
Explore Microsoft 365 administration 05Backup & Recovery
Backup coverage, recovery priorities, restore planning and preparation for disruptive events.
Explore backup planning 06Network Management
Firewalls, switches, Wi-Fi, VPN access, internet providers, documentation and network reliability.
Explore network management 07On-Site IT Support
Hands-on Austin support for workstations, equipment, networks, office technology and physical infrastructure.
Explore on-site support 08Asset & Device Management
Device ownership, inventory, lifecycle planning, warranties, endpoint visibility and replacement priorities.
Explore device managementCompleted work around Austin
Local IT projects with a clear problem, plan and outcome.
These published examples show how Hudson connects support, security and recovery in real business environments.
Microsoft 365 migration and identity control
Hudson pre-staged a law firm's mailboxes for a weekend cutover, with a rollback plan, MFA, email authentication and laptop management. The published example describes identity controls and server-retirement work alongside the migration.
A recovery plan tested before tax season
Recovery testing exposed an incomplete tax-database backup. Hudson added protected backups and a recovery runbook, then rehearsed failover. The published example describes recovery testing and a documented restoration approach; timing and requirements for another business depend on its systems and agreed scope.
Separate networks for a production shop
Hudson replaced a flat network with five isolated networks, restricted CNC access and added dual-internet failover. Network diagrams and a firewall rule register made the two-site environment easier to understand and support.
Explore our completed Austin-area projects
These are published project examples. Your support scope, migration plan and recovery requirements are defined for your own environment.
Customer feedback on Austin IT support
“Their helpdesk team responded incredibly fast, resolved issues efficiently, and kept communication clear throughout the process.”
Google review excerpt · Read on Google
“They are professional, easy to work with, and very good at explaining technology in a way that makes sense.”
Google review excerpt · Read on Google
Selected excerpts from customer reviews. Each describes that customer’s experience.
Choose your support model
Managed IT, co-managed support or a defined project?
The right starting point depends on who already owns IT and whether you need ongoing support or a specific change. We define responsibilities and service scope before work begins.
Managed IT services
Best fit: Your business needs an accountable team for ongoing support and technology management.
Scope to define: Supported users and systems, device and Microsoft 365 administration, security, backups, vendor coordination, documentation and planning.
Co-managed IT services
Best fit: You have internal IT staff who need added capacity or specialist support.
Scope to define: Who handles end-user tickets, administration, escalation, security tasks, vendor contacts and documentation. Your internal team and Hudson agree which responsibilities each retains.
IT project work
Best fit: You need a migration, network rebuild, deployment or another defined improvement.
Scope to define: Deliverables, access, dependencies, approvals, schedule, testing and handover. Confirm separately how ongoing support will work after the project.
Confirm in the proposal: Support hours and priority handling, remote and on-site coverage, supported systems, licensing and vendor costs, backup and security responsibilities, project exclusions, and who can approve changes. A service listed here is not automatically included in every agreement.
Compare managed IT plans and pricing
Comparing providers? Use our Austin IT support buyer guide to review support hours, service scope, security responsibilities, and contract terms.
Who Hudson MSP supports
Managed IT services for Austin businesses that need clearer ownership of technology.
Hudson MSP supports small and midsize organizations that need reliable IT and stronger security. We can handle daily technology work or add skills and capacity to your internal team.
Small and midsize Austin businesses
Organizations that need one accountable partner for users, devices, Microsoft 365, cybersecurity, networks, backups, vendors and day-to-day support.
Cloud-first organizations
Businesses using Microsoft 365, Teams, SharePoint, OneDrive and cloud applications that need administration, identity management, security and user support tied together.
Companies without a full internal IT department
Hudson MSP can operate as the primary IT team, providing support, administration, documentation, vendor coordination and technology planning.
Internal IT teams that need additional capacity
Hudson MSP can work alongside internal staff through co-managed IT services that provide help desk coverage, specialized support, defined service ownership or additional technical capacity.
Businesses changing IT providers
Organizations dealing with recurring issues, unclear ownership, poor documentation or inconsistent support can use an assessment to identify gaps and build a cleaner transition plan.
Growing companies with employees in more than one place
Businesses adding users, devices, offices, cloud services or remote employees can standardize support, security and administration across the environment.
Why Hudson MSP
Local Austin support with one operating model for the technology behind the business.
Hudson MSP combines remote help with local technical support. One team coordinates employees, devices, cloud systems, security and networks so support has the context it needs.
Local office and hands-on support
Hudson MSP maintains an Austin office at 1616 Ullrich Ave, Austin, TX 78756, with local assistance available when equipment, networking or physical infrastructure requires on-site attention.
One place for employees to ask for help
Employees do not have to determine whether a problem belongs to Microsoft, a computer, an application, the network or another vendor before asking for support.
Managed or co-managed IT
Hudson MSP can serve as the outsourced IT department or work alongside internal IT staff that need additional support capacity, specialized expertise or defined ownership.
Technology managed as one environment
Identity, Microsoft 365, endpoints, cybersecurity, networks, backups and business applications constantly overlap, so they are easier to support when the same team understands how they connect.
Local Austin managed service provider
Choose an Austin managed service provider that understands the business behind the technology.
Austin teams can be working from an office, from home, from a customer location or from another city entirely. The technology still has to feel like one environment.
Hudson MSP helps bring those moving parts together. As a local managed IT company in Austin, we give employees one place to go for help while bringing clearer ownership to accounts, devices, Microsoft 365, networks, security, backups and vendors.
That gives leadership a better view of what is happening today and what should be improved next.
Supporting the way Austin businesses work
Different parts of Austin create different technology demands.
An Austin law office, medical practice and construction company may all need IT support. Their applications, data and daily work can differ. We plan support around those needs and the people who use the systems.
Fast-moving office environments
Professional teams often depend heavily on Microsoft 365, cloud applications, secure file access, reliable laptops and support that can keep work moving when something fails.
Growing and distributed teams
Adding employees, devices and cloud services increases the need for consistent onboarding, identity management, security controls and technology documentation.
Mixed business environments
Professional services, healthcare, creative teams and customer-facing businesses can all depend on stable networks, cloud systems, devices and vendor coordination.
Work that moves beyond one office
Field employees, remote users and teams moving throughout Central Texas need secure access and a support model that follows the employee instead of the building.
How managed IT works
Managed IT Services for Austin Businesses
The goal is not to add tools simply because more tools exist. The goal is to understand the environment, establish ownership and make day-to-day support easier to deliver.
Understand
Review employees, devices, Microsoft 365, applications, networks, backups, security controls, vendors and recurring issues.
Organize
Document the information needed to understand ownership, access, equipment, providers and important dependencies.
Support
Give employees a consistent route for help with accounts, computers, applications, Microsoft 365 and everyday technology.
Protect
Connect security, identity, endpoints, email and recovery planning with the systems already being supported.
Improve
Use support history and business priorities to guide replacement, cloud, network, security and technology decisions.
What happens when someone needs IT help?
Business IT Support and Help Desk Services
If Outlook stops working, a user should not have to decide whether the problem belongs to Microsoft, the laptop, identity settings, the network or an outside vendor before asking for help.
A good support process starts with what the employee is experiencing and works backward to the system responsible.
Explore business IT supportCapture the issue
Understand what changed, who is affected and what work is being interrupted.
Identify the system involved
Determine whether the issue sits with the account, device, application, Microsoft 365, network or vendor.
Resolve what can be handled remotely
Many account, application, cloud and workstation issues can be addressed without waiting for someone to travel to the office.
Bring in local support when necessary
Hardware, Wi-Fi, networks, printers, office equipment and physical infrastructure can require hands-on assistance.
Keep the useful context
Documentation helps future support start with what is already known instead of rebuilding the history from scratch.
Your business runs as one technology environment
Cybersecurity for Austin Businesses
A suspicious Microsoft 365 login may involve identity, email, MFA, the employee's device, permissions, security alerts and potentially recovery planning.
A network outage can affect phones, cloud applications, printers, customer systems and remote access at the same time. That is why technical context matters.
Explore cybersecurityMicrosoft 365 through the employee lifecycle
Microsoft 365 Support and Administration in Austin
Hudson supports Outlook, Teams, SharePoint and OneDrive alongside account access, licensing and security. Employee onboarding also connects Microsoft 365 accounts with device preparation, approved applications and file access; role changes and offboarding need the same coordination.
Join
Create accounts, assign approved licensing, configure MFA and establish the access needed for the role.
Work
Support Outlook, Teams, SharePoint, OneDrive, permissions and normal day-to-day Microsoft 365 use.
Change
Update groups, licenses, roles and access when responsibilities inside the organization change.
Leave
Block access, revoke active sessions, address business data and document the offboarding process.
When the office network becomes the problem
Business Network Support in Austin
Network problems can come from wireless coverage, switching, firewalls, internet service, configuration, equipment health or even a specific device. The support process should narrow the issue before changing things at random.
Define who is affected
Determine whether the problem affects one user, one room, one application or the entire Austin office.
Check internal infrastructure
Review wireless conditions, switching, firewall status and the way affected devices are connecting.
Separate provider problems
Determine whether the internet circuit or outside carrier is contributing to the disruption.
Correct the actual weak point
Use the findings to guide configuration, equipment, coverage, provider or infrastructure changes.
How backup becomes recovery
Business Backup and Disaster Recovery in Austin
Recovery planning starts with the systems and data your business relies on. We review what is protected and agree on what should return first after an outage, data loss or security incident.
Identify
Determine which systems, Microsoft 365 data, servers and business information are important to operations.
Protect
Match backup coverage and access controls to the systems that actually need protection.
Review
Maintain visibility into backup status, retention and whether selected information can be recovered.
Prioritize
Decide which applications, systems and data should return first when normal operations are interrupted.
Recover
Coordinate restoration with users, security, networks, applications and vendors as the environment returns to service.
Explore backup and disaster recovery
Use our backup readiness checklist to review what is protected, how restores are tested, and which systems must return first.
Remote + on-site IT support in Austin
Remote and On-Site IT Support in Austin
Many employee, account, Microsoft 365 and software problems can be handled remotely. Physical equipment cannot always be.
Hudson MSP can provide hands-on Austin support for workstations, printers, networking equipment, Wi-Fi, hardware deployment, office technology, moves and other issues that require direct access.
Explore on-site IT supportRemote when that gets the employee moving faster
Accounts, cloud applications, Microsoft 365 and many workstation issues can often be resolved without waiting for a visit.
Local when physical access matters
Hardware, wireless, networking, printers and office infrastructure sometimes need hands-on troubleshooting.
Connected support either way
Remote and on-site work should share documentation so the technician in the room understands the larger environment.
IT support built around real Austin businesses
The right support model depends on how your organization actually works.
User count is one part of the support plan. Your locations, applications, security needs and network also matter. We consider field staff and your internal IT team when defining responsibilities.
Consulting and office teams
Microsoft 365, secure files, cloud applications, dependable laptops and responsive support around client deadlines.
Technology-dependent offices
Stable workstations, secure access, vendor coordination, network reliability and recovery planning.
Office and field teams
Mobile devices, shared files, cloud applications, project systems and support that follows employees into the field.
Security-sensitive work
Email, identity, protected files, devices, remote access, backups and support for employees handling sensitive information.
Organizations balancing mission and technology
Microsoft 365, device support, security fundamentals, access management and practical planning around available resources.
One support model across multiple offices
Consistent users, devices, cloud administration, security standards, networks and support across Central Texas locations.
Austin + the wider Central Texas region
Keep the IT experience consistent as employees and offices spread across the Austin Metro.
Businesses based in Austin may also have employees, customers or offices in surrounding communities. A shared support model helps reduce the number of separate standards, vendors and processes the company has to manage.
Austin Metro
Review Hudson MSP support across Austin and surrounding Central Texas business communities.
Round Rock + Georgetown
City-specific managed IT and IT support resources for organizations operating north of Austin.
Cedar Park + Pflugerville + Hutto
Nearby support pages for businesses, employees and additional offices throughout the Austin area.
How an Austin IT assessment works
Start with the problems your team can already see. We can work outward from there.
You do not need a perfect inventory or a technical diagnosis before contacting Hudson MSP. Start with the issues that are costing time, creating uncertainty or becoming difficult to manage.
Talk About the Business
Discuss employees, locations, recurring problems, growth and the systems people rely on to do their jobs.
Review the Environment
Look at users, devices, Microsoft 365, cloud services, networks, backups, security controls and vendors.
Identify the Gaps
Find unclear ownership, recurring support friction, access concerns, recovery gaps or aging technology.
Set Priorities
Separate urgent needs from improvements that can be planned and completed in a practical order.
Define the Support Model
Build the managed, co-managed or project approach around what the Austin business actually needs.
Austin business and community resources
Useful resources for businesses building, hiring and operating in Austin.
Technology is only one part of running a company. Austin businesses also depend on local development resources, workforce programs, transportation and connections across the business community.
City of Austin Small Business Division
Business education, coaching, training and resources for entrepreneurs and small-business owners.
Explore small-business resources Starting a businessStart a Business in Austin
City resources for entrepreneurs working through the early stages of starting and organizing a business.
View startup resources Business communityAustin Chamber Resources
Local business information, programs, connections and resources for organizations operating in the Austin area.
Visit Austin Chamber TransportationCapMetro
Regional public transportation information for employees, residents and businesses moving throughout the Austin area.
Explore CapMetro services Workforce + educationAustin Community College
Higher education, workforce training and career development serving Austin and surrounding Central Texas communities.
Visit Austin Community College Economic developmentAustin Economic Development
City programs and resources supporting business development, workforce initiatives and the broader Austin economy.
Explore economic developmentAustin managed IT FAQ
Questions Austin businesses ask before choosing an IT partner.
Clear answers about local support, Microsoft 365, cybersecurity, on-site service, managed IT scope and getting started.
Does Hudson MSP provide managed IT services in Austin, TX?
Yes. Hudson MSP provides managed IT services for Austin businesses. Support can cover employees, Microsoft 365, cybersecurity, cloud systems, backups, networks and devices. On-site help and vendor coordination are available within the agreed scope.
Does Hudson MSP have an office in Austin?
Yes. Hudson MSP has an Austin office at 1616 Ullrich Ave, Austin, TX 78756. The Austin phone number is (512) 212-4893.
What is included in managed IT support for an Austin business?
Managed IT can cover help desk support, devices, Microsoft 365, security, backups and networks. It can also include vendor coordination, documentation, employee account changes and IT planning. Your agreement defines the work included for your business.
Can Hudson MSP act as our outsourced IT department or work with our internal IT team?
Yes. Hudson MSP can serve as your outsourced IT department. We can also work alongside your internal IT team through co-managed support. Both teams agree on who owns support, security, administration and projects.
Does Hudson MSP provide on-site IT support in Austin?
Yes. Hudson MSP can provide hands-on Austin support for workstations, printers, Wi-Fi, network equipment, hardware deployment, office technology, moves and other technical issues that require physical access. Many user, account, cloud and application issues can also be handled remotely.
Can Hudson MSP manage Microsoft 365 for our Austin business?
Yes. Hudson MSP supports Exchange Online, Teams, SharePoint and OneDrive. Work can include licenses, permissions, MFA, employee account changes and troubleshooting. Your plan defines the ongoing administration responsibilities.
Can Hudson MSP help improve cybersecurity for an Austin business?
Yes. Hudson MSP can help with device protection, account access, MFA, email security and Microsoft 365 security. Reviews also consider backups, suspicious account activity and practical steps to reduce risk. The agreed service scope defines each responsibility.
Can Hudson MSP help with business Wi-Fi and network problems in Austin?
Yes. Hudson MSP can support business Wi-Fi, firewalls, switches, VPN access, internet circuits, network documentation, provider coordination, connectivity troubleshooting and infrastructure planning for Austin offices.
How much do managed IT services in Austin cost?
Managed IT starts at $94 per covered user per month; co-managed IT starts at $89. These are starting rates, and no fixed monthly minimum applies. Your proposal confirms covered users, systems, support hours and responsibilities. Licensing, cloud usage, storage, hardware, projects and on-site work outside the agreement may be separate. Standard onboarding is included with a new managed IT agreement; complex transitions, remediation and migrations are scoped separately. Compare current plans, inclusions and prices.
How does an Austin business get started with Hudson MSP?
Start with an IT assessment or service conversation. Hudson MSP reviews the current users, devices, Microsoft 365 environment, cloud systems, cybersecurity concerns, backups, networks, vendors, documentation, recurring support problems and business priorities before defining practical next steps.
Where is the Austin office, and can I bring equipment?
The office is at 1616 Ullrich Ave, Austin, TX 78756. Visits are by appointment. Call (512) 212-4893 to discuss the issue and confirm the appropriate next step before bringing equipment.
Can support include people working from home?
Yes, the discussion can include office and remote employees. Describe where people work, the devices they use and how they reach shared applications so the agreed coverage reflects those arrangements.
Start with what your team is dealing with today
Give your Austin business a clearer place to go for IT help—and a better plan for what comes next.
Tell us what keeps repeating, what is slowing employees down and which parts of the technology environment need clearer ownership.
Request an Austin IT Assessment
Tell us about your users, systems, recurring issues, locations, and upcoming priorities.
Tell us your business location, approximate team size and the issue or change you want to discuss. If unsure, select “I’m not sure—help me choose.” Sending this form does not book an appointment. Please leave out passwords, access codes and sensitive records.