Our security system has temporarily restricted your access to this website. This happens when our firewall detects potentially suspicious activity. Don’t worry – this is often a simple misunderstanding that can be quickly resolved. learn more 

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Why You Might Be Blocked by Our Firewall

Our website firewall works like a security guard, monitoring traffic and protecting against potential threats. Here are the most common reasons you might be seeing this blocked by firewall page:

Using a VPN or Proxy

Virtual Private Networks (VPNs) and proxy servers can trigger our security systems as they hide your actual location and may be associated with suspicious behavior.

Too Many Requests

Making too many requests in a short period can trigger rate limits in our Windows Defender Firewall, which protects our servers from being overwhelmed.

Suspicious Activity

Our security systems detected behavior that matches known patterns of malicious activity. This could be triggered by certain browser extensions or processes on your computer.

Geographical Restrictions

Your access may be blocked because we've detected you're connecting from a location where our website or certain features aren't available due to regional restrictions.

How to Resolve a Blocked by Firewall Page

Don’t worry! There are several steps you can take to regain access to our website. Try these solutions in order:

Simple Solutions to Try First

  • Wait and try again – Sometimes temporary blocks resolve themselves after a short waiting period (15-30 minutes).
  • Refresh your browser – Close all browser windows, reopen, and try accessing our site again.
  • Clear your browser cache and cookies – This can resolve issues if outdated or corrupted data is causing problems.
  • Disable your VPN or proxy – If you’re using a VPN or proxy service, try disabling it temporarily to access our site.

Advanced Troubleshooting for Windows Firewall Issues

If you’re experiencing this issue on your own computer (rather than a network you don’t control), you might need to adjust your Windows Defender Firewall settings:

  1. Open Windows Defender Firewall – Search for “Windows Defender Firewall with Advanced Security” in your Start menu and open it.
  2. Check Inbound Rules – Look for any rules that might be blocking our website or service.
  3. Create an Exception Rule – You can create a custom rule to allow our website through your firewall:
    • Use Command Prompt (run as administrator) and type nslookup ourwebsite.com to get our IP address
    • In Windows Defender Firewall, create a new Inbound Rule
    • Select “Custom” → “All programs” → “Any”
    • Add our IP address and allow the connection
    • Repeat for Outbound Rules

Accessing from School or Work?

If you’re trying to access our website from a school or workplace network, the network administrator may have intentionally blocked access. In this case:

Contact Your IT Department

Reach out to your organization's IT support team and explain why you need access to our site. They can create exceptions if it is needed for legit purposes.

Try Alternative Access

If possible, try accessing our website from a personal device using a different network (like your mobile data connection instead of the school/work Wi-Fi).

Important Note: Always follow your organization’s acceptable use policies. Attempting to circumvent security measures put in place by your school or workplace may violate these policies and could result in disciplinary action.

Still Experiencing a Blocked by Firewall Page?

If you’ve tried the steps above and are still unable to access our website, our support team is here to help you resolve the issue.

We Apologize for the Inconvenience

Our firewall system works to keep our website and users safe, but we understand that sometimes legitimate users get caught in the security net. We're committed to resolving your access issue as quickly as possible.

Need Immediate Assistance?
Customer support team ready to help with firewall issues

Contact Our Support Team

Our technical support specialists can help investigate why our firewall is blocking your access and provide a solution tailored to your specific situation. Learn more about our cookie policies

Be sure to include your Reference ID: FW-2023-78945612

Email Support
Our support team is available to help you resolve this blocked by firewall page issue.
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Submit a Support Ticket

For faster resolution, submit a detailed support ticket with information about when the block occurred and what you were trying to access.

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